Tracking the security issues related to SolarWinds

FileTrac has been monitoring the SolarWinds breach and has received multiple inquiries from customers and vendors regarding any potential impact.   FileTrac and our core vendors, Rackspace and Auth0, are tracking the security issues related to SolarWinds.  FileTrac and Auth0 do not use SolarWinds products in our environments and therefore, have no risk for the vulnerable products defined in the SolarWinds release.  More information is available here:

Rackspace, our fully managed service provider, has issued the following statement to FileTrac in response to the latest security review and inquiry:

Rackspace is tracking and responding to a security issue related to SolarWinds, a third-party supplier.

At this time, we have no reason to believe that there is any associated risk of breach for our customers or Rackspace infrastructure and services but, because we take all security related issues extremely seriously, we are exercising an abundance of caution.

Earlier this week, we disabled customer access to Solar Winds has provided and Rackspace Technology completed the installation of patches that remediate the issue. At this time, we have re-enabled access to for affected customers (This is not a product used by FileTrac).

If, through our investigation, we learn of any additional customer impact, we will promptly notify any affected customers and provide them with information necessary to remedy related risks in a timely and effective manner.

Should you have any additional questions, please contact a member of your support team. 

Thank you,

Rackspace Technology

FileTrac continues to strive to provide the most complete, secure and transparent environment in the industry.  Ourselves and our technology partners will continue to monitor all situations in real time and provide any updates that might affect our customers.

Thank you for being a customer of FileTrac.  While 2020 has been a transitional year for all of us with record breaking storms and a pandemics, we know that 2021 offers us even more opportunities to support our customers with our new Product Success Team and our core products.  We hope that you and your family remain safe and wish all of you very happy holidays.