News

Latest Press Releases

September 26, 2022
Storm Preparedness: FileTrac is Prepared and Ready to Assist

FileTrac’s principal service is to provide the best service for our customers on a daily basis, but also in Catastrophe situations where preparedness is the key to survival. It is under this premise that at the core of our storm preparedness program is the FileTrac Catastrophe Response Plan (FTCRP), which is updated and tested each year. It outlines how we mitigate the effects of, prepare for, respond to, and recover from catastrophic weather disasters that impact FileTrac and our customers.

May 26, 2021
FileTrac Multi-Factor Authentication Announcement

Listening to client feedback, we have pushed back the date of turning off the texting option on MFA (two-factor authentication) to Monday, June 14th.

February 25, 2021
Auth0 Security Notification

The Auth0 network edge and all Auth0 endpoints to only accept traffic secured with TLS 1.2 or later starting March 22, 2021. As of that date, any traffic secured with TLS 1.0 or 1.1 will be rejected.

February 24, 2021
Winter Storms

Last week’s winter storms, unofficially named by the Weather Channel as Uri and Viola, have impacted our clients with a substantial increase in claim volume. As areas across the United States begin to thaw and recover from last week’s inclement weather, FileTrac has prepared our customer support personnel to assist you, your customers and your adjusters in managing claims from this event.

December 18, 2020
SolarWinds Breach

FileTrac has been monitoring the SolarWinds breach and has received multiple inquiries from customers and vendors regarding any potential impact. More information on the breach is available here: SolarWinds Security Advisory. Read More:

October 14, 2020
Expanded Auth0 Experience

As part of our continued proactive efforts to enhance security and usability, FileTrac is introducing the latest technologies available through Auth0, a trusted leader in security and identity management to provide our customers with a more full-featured and expansive login experience.

August 21, 2020
Storm Preparedness: FileTrac is Prepared and Ready to Assist

FileTrac’s principal service is to provide the best service for our customers on a daily basis, but also in Catastrophe situations were preparedness is the key to survival. It is under this premise that at the core of our storm preparedness program is the FileTrac Catastrophe Response Plan (FTCRP), which is updated and tested each year. It outlines how we mitigate the effects of, prepare for, respond to, and recover from catastrophic weather disasters that impact FileTrac and our customers.

March 16, 2020
FileTrac Operations Coronavirus Update

The current novel coronavirus (COVID-19) situation has impacted us all. As we enter unprecedented times, the FileTrac team will continually adapt business and operations to reflect the incredible speed things are developing.

Feb. 25, 2020

FileTrac & HOVER Partner To Improve The Speed, Quality & Efficiency Of Property Insurance Claims
FileTrac, the leading claims management system, today announced a partnership with HOVER, the company on a mission to create a single source of truth for the physical world. Through this partnership, FileTrac will integrate HOVER's technology into its CMS, providing its customers with the ability to access accurate measurements, up-to-date property photos and 3D visualizations, dramatically improving the customer experience