FileTrac Operations Coronavirus Update

The current novel coronavirus (COVID-19) situation has impacted us all. As we enter unprecedented times, the FileTrac team will continually adapt business and operations to reflect the incredible speed things are developing.

Our first and foremost consideration is the health and safety of our customers, employees, partners and the continuity of business operations. Because of this, we are strictly following all recommendations by the CDC and local health authorities. As our primary office is located in New York, we have seen a greater impact to our employees and contractors and have put in place the following changes effective immediately:

Business Continuity Plan: FileTrac maintains a comprehensive Business Continuity Plan in place to ensure that our customers will continue to have access to the system and services you require. These plans were developed to cover any contingency that might interrupt day-to-day business and have been updated to account for new challenges caused by COVID-19.

Remote Workforce: Our employees and partners are equipped to work remotely and have been encouraged to do so as a precaution. Effective today, in an effort to avoid crowds and practice social distancing to prevent the further spread of the virus, FileTrac and its technology partners are allowing all of the employees to work remotely and FileTrac has closed its home office in New York until further notice. Unfortunately, some of our employees and partners who have children are without childcare options due to schools being closed throughout New York and the country. While this does not hinder our ability to manage critical matters and system stability, we are shifting our primary focus to system maintenance and stability due to limited availability for much of our staff and that of our technology partners.

Travel Restrictions: We have instructed employees and technology partners to leverage technology and conduct internal and external meetings virtually. We have suspended all non-essential travel plans and events, and we will continue to monitor on a weekly basis.

Customer Needs and Expectations: We are continuously updating our Business Continuity Plan according to our customers’ needs and expectations. We are meeting the expectations to minimize business interruption but also to protect the health and safety of our employees and our customers. We understand the need to continue to support system stability and urgent matters that are priorities to customers.

Based on all of the above, for the next four weeks, FileTrac is suspending all non-critical support matters, including any customization that does not relate to critical needs of our customer. FileTrac will monitor this policy on a weekly basis until this national crisis is resolved.

We are encouraging all our customers, staff, vendors and technology partners to continue with due diligence and personal care. If you have any questions, please feel free to send us an email support@filetrac.net